Microsoft takes 'social' cue from Salesforce.com for its CRM

Microsoft on Tuesday unveiled the latest version of its Dynamics CRM (customer relationship management) software, which adds some social software functionality as well as closer ties to the Office 365 online productivity suite. "What we had prior to now is separate environments for billing and provisioning [of CRM Online and Office 365]," said Brad Wilson, general manager, Dynamics CRM product management group. But now customers will be able to order the application "within the Office 365 experience," he said.

Source: http://www.infoworld.com/d/applications/microsoft-takes-social-cue-salesforcecom-its-crm-177069

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